Shipping policy

Effective Date: [10/09/2023]

Thank you for choosing industrial-tools.ca for your shopping needs. This Shipping Policy outlines our shipping procedures and provides you with important information regarding the shipment of your orders. By placing an order with us, you agree to the terms and conditions outlined in this policy.

1. Order Processing

1.1. Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. Please note that orders placed on weekends or holidays may experience a delay in processing. On some products, estimated ship dates can be as long as 6 weeks. (inquire michael@industrial-tools.ca for availability)

1.2. Order Confirmation: Once your order has been processed, you will receive an order confirmation email. Please review this email carefully, as it contains important details about your order.

2. Shipping Methods and Fees

2.1. Shipping Options: We offer various shipping options during the checkout process. The available options, estimated delivery times, and associated fees will be displayed for you to choose from. Please select the shipping method that best suits your needs.

2.2. Free Shipping: From time to time, we may offer free shipping promotions. If your order qualifies for free shipping, it will be clearly indicated during the checkout process.

3. Shipping Addresses

3.1. Shipping Address: You are responsible for providing an accurate and complete shipping address during the checkout process. We are not responsible for orders shipped to incorrect or incomplete addresses. Please review your shipping information carefully before finalizing your order.

4. Delivery Timeframes

4.1. Estimated Delivery: The estimated delivery timeframes provided during the checkout process are approximate and are based on standard shipping conditions. Actual delivery times may vary depending on factors such as the shipping method chosen and the destination.

4.2. Delays: We are not responsible for delays caused by external factors, including but not limited to weather conditions, carrier delays, customs processes, or other unforeseen circumstances.

5. International Shipping

5.1. International Orders: We offer international shipping to select countries. International shipping fees and delivery times may vary. Please note that additional customs duties, taxes, and fees may apply and are the responsibility of the recipient.

5.2. Customs: Customs policies and procedures vary by country. It is your responsibility to be aware of and comply with any customs regulations or import restrictions in your destination country.

6. Tracking Your Order

6.1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your shipment.

7. Contact Us

If you have any questions or concerns about our Shipping Policy or the status of your order, please contact us using the following information:

Phone: (416) 846-0812 Email: michael@industrial-tools.ca Hours: Monday to Friday from 8:00 am to 4:30 pm

We are here to assist you and ensure that your shopping experience with Mercata.ca is as smooth as possible.

Thank you for choosing industrial-tools.ca for your shopping needs.