Refund policy

Effective Date: [10/09/2023]

Thank you for shopping at industrial-tools.ca. We want to ensure that your shopping experience with us is enjoyable and hassle-free. Please take a moment to review our Return and Refund Policy, which outlines our guidelines for returns and refunds. If you have any questions or concerns regarding this policy, please do not hesitate to contact us using the information provided below.

Contact Information:

Phone: (416) 846-0812 Email: michael@industrial-tools.ca Hours: Monday to Friday from 8:00 am to 4:30 pm

1. Returns

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may initiate a return within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in its original packaging.
  • Proof of purchase (order number, receipt, or packing slip) is required.
  • Items that are non-returnable include gift cards, downloadable software products, and some health and personal care items.

To initiate a return, please contact our customer support team via phone or email. They will provide you with further instructions and a return authorization (RA) number. Please clearly mark this RA number on the outside of the package when returning the item.

2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to the original method of payment within 7-10 business days.

Please note that:

  • Shipping charges are non-refundable, except in cases where we have made an error in shipping your order.
  • If your return is rejected, we will provide an explanation for the decision and return the item to you at your expense.
  • Refunds may take some time to appear on your credit card statement, depending on your card issuer's policies.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item or resolve the issue to your satisfaction.

5. Cancelled Orders

If you need to cancel an order, please contact us as soon as possible. If your order has not been processed or shipped, we will cancel it and issue a full refund. However, if your order has already been shipped, you will need to initiate a return as described above.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us using the following information:

Phone: (416) 846-0812 Email: michael@industrial-tools.ca Hours: Monday to Friday from 8:00 am to 4:30 pm

We are here to assist you and ensure that your shopping experience with Mercata.ca is as enjoyable as possible. Thank you for choosing us for your shopping needs.